Let's Sell Lobster has numerous areas of expertise that can be tailored to your establishment's service requirements. In particular, these focus areas are:

100 Steps to 5 Star Service
The 100 Steps to 5 Star Service focuses on 5 essential aspects of service. These are Service Motivation and Mindset, Communication, Service Procedure as well as aperitifs and Digestifs.  By gaining a fundamental understanding of these aspects of service, the journey to becoming a professional server is embarked upon.

Bush Logic Wine Course
The Bush Logic Wine Course is a revolutionary way of learning the intricacies of wine through simple analogies to prominent animals of the bush. This course gives servers and barmen the ability to up-sell the finest wine from South Africa and abroad based on the wealth of accessible knowledge gained during the learning process.

Cocktail Course and Spirits
The ability of a server or barmen to be able to confidently recommend cocktails and spirits comes down to the understanding of flavour. The cocktail and spirits course teaches an acute understanding of flavour in cocktails as well as the ability to sell according to this understanding. The development of product knowledge especially with regards to spirits is another significant focus point in the course.

Management
The role of management in ensuring sustainability of service excellence is essential. This course delves into various methods of management within the hospitality environment as well as teaching management to be able to self train their staff on service. This is an invaluable skill to any manager, ensuring sustainability from within the establishment.

Reception & Reservations
The Reception Course addresses the challenge of ensuring a professional first point of contact between staff and Guests. By means of various scenarios, receptionists are able to anticipate potential needs of the Guests and consequently be proactive once in actual service. The ability to anticipate breads confidence  and consequently character and charm.

On-the- Job Training
On the Job training allows the Lets Sell Lobster trainers to assess the progress of the staff by spending time on the floor with them during actual service. This is a fantastic opportunity for staff to learn the intricacies of service which are not always possible to teach in a theoretical learning environment. Aspects such as dealing with Guest complaints or recommending certain items are directly addressed in these sessions.